Privacy Policy

made. (Made AI Pty Ltd) respects your privacy and handles personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what we collect through madeai.com.au, our contact form, and our website chat assistant, and how we use and protect it.

Who we are

made. is the trading name of Made AI Pty Ltd, an Australian AI consultancy. If you have any questions about this policy — including a request to access or correct your information — email us at hello@madeai.com.au.

What we collect

When you contact us

If you submit our enquiry form or leave your details in the chat, we collect what you provide — typically your name, email address, phone number, company, the services you're interested in, and your message.

When you use the chat assistant

Our website chat is an AI assistant that answers questions about made. The messages you send are processed to generate a reply, and the conversation is emailed to our team so we can follow up and improve the service — including conversations where you don't submit the form. Please don't share sensitive information you wouldn't want recorded; a real person reads these.

Information collected automatically

When you use the form or chat, we also record technical details about the connection for context and security: your IP address and the approximate location derived from it (city, region, country, postcode and coordinates), your browser and device, your language, the page you came from, and your network or internet provider. This location is approximate — it comes from your IP address, not GPS — and is used for context only.

How we use your information

• To respond to your enquiry and follow up with you;
• To provide, run, and improve the website and chat assistant;
• To keep the service secure and prevent misuse or abuse;
• To meet our legal and record-keeping obligations.

We do not sell your personal information, and we don't use it for advertising or profiling.

How the site and chat are run

The chat's answers are generated by an AI service at the network edge; your messages are processed to produce a response and are not used to train AI models. We use privacy-first, cookieless website analytics that measure site traffic without cookies or cross-site tracking. Enquiry and chat notifications reach our team by email.

Who we share it with

We share personal information only with the third-party service providers that help us run made. — our hosting, AI processing, analytics, and email delivery providers — and where required by law. These providers operate globally, so your information may be processed or stored outside Australia. We take reasonable steps to ensure it is handled consistently with this policy and the APPs.

How long we keep it

We keep enquiry and chat records for as long as we need them to respond to you, run our business, and meet our record-keeping obligations, after which we delete or de-identify them.

Security

We protect data as if it were our own. The site is served over HTTPS, submissions are transmitted securely, and access to enquiries is limited to the made. team. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights

You can ask us to access or correct the personal information we hold about you, or raise a privacy concern, by emailing hello@madeai.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always the one published here, with the "last updated" date shown at the top.

Questions? Email hello@madeai.com.au.